Refund policy
In our store, we are keen to satisfy all the desires of our customers as much as possible and provide the best possible shopping experience, so we allow you to return or exchange the products that you received only according to the following conditions:
Complaints: You can submit a complaint to us using the means of communication shown on our website via WhatsApp, e-mail, the contact form on the site, or through our Instagram account messages. You will be answered within two working days, and the complaint processing period will be within three working days.
- The replaced/returned product must not being used.
- Return will be approved after contacting us.
- We must be informed before return process.
Complaints: You can submit a complaint to us using the means of communication shown on our website via WhatsApp, e-mail, the contact form on the site, or through our Instagram account messages. You will be answered within two working days, and the complaint processing period will be within three working days.